"Sacred Heart" Pendant

• Take care of our creations and store them with care and respect. 
  

• We created our brand bags from recycled materials to protect your jewelry pieces. 

• We advise you to avoid direct contact with perfume, lotions, and other chemicals. 
  

• We recommend you take them off before showering, swimming, exercising, or any activities that cause excess sweat.

• All orders will be shipped within 2-3 business days by PostNL or FedEx

• Once your order is shipped you will be emailed a tracking number.

• Orders take an estimated 1-7 days to arrive depending on the country. 

• Please be aware, that we can’t be held responsible for any lost, damaged, or stolen packages. If you have any issues with the shipment, you must file a claim with the courier directly. 

• She of a Thousand Names is not responsible for packages that have wrong/incomplete addresses, phone numbers, or emails provided to us by the customer during checkout. 

• She of a Thousand Names is not responsible for any customs duties & taxes incurred within your receiving country. 

• We do not accept cancellations on orders after shipment. To cancel an order before shipment contact us as soon as possible. 

• If you need your order for a specific day or if you have any questions, please reach out to us: hello@sheofathousandnames.nl  

If you want to return your products, we ask you to follow these steps. This way, we know that your return is coming and your refund will be processed quicker. 

• Returns can be done within 14 days after receiving your order. 

• Your item must be in the same condition that you received it, unused, damage-free with tags and original packaging. 

• Shipping costs are for you and non-refundable. 

• After 14 days from the day you have received your package, the order is final. 

• E-mail us at hello@sheofathousandnames.nl to start the return.

• If your return is accepted, we will send you a return shipping label and give you instructions on where to send your package. 

• We ask you kindly to send the return package within 3 days after you have received our approval (returns without a request first will not be accepted).

• Please be mindful, returns are the responsibility of customers. We are not responsible for lost goods. 

• If you have any return-related questions, please feel free to reach out to hello@sheofathousandnames.nl

Refunds 

• Once we have received your return, we will notify you if the refund is approved or not. 

• When your return has been approved, your refund will be issued and you will receive a confirmation email.

• The money will be refunded on your original payment method, it can take up to 7 days for us to refund your money.

• Original shipping charges are non-refundable.